Privacy Policy | The Drama Emporium

Privacy Policy for The Drama Teaching Emporium

Effective Date: November 2024

At The Drama Teaching Emporium, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. By using our website and services, you consent to the practices described in this policy.

Quint-Essential Creations SCP, trading as The Drama Teaching Emporium, is the legal entity responsible for processing your data.

1. Data Controller

The Data Controller responsible for your personal data is: Quint-Essential Creations SCP trading as The Drama Teaching Emporium

Contact Details:

Email: info@thedramaemporium.com

Phone: +34 691 36 42 00

Address: Carrer Termes 17, 08870 Sitges, Barcelona, Spain.

If you have any questions about your data or this policy, please contact us directly.

2. What Data We Collect

2.1 Personal Data

We collect and process the following categories of personal data:

Identity Data: Name, date of birth.
Contact Data: Email address, phone number, postal address.
Financial Data: Payment details for transactions (processed securely by third-party payment processors).
Account Data: Login credentials (username and password).
Communication Data: Messages, queries, or feedback sent via our forms or email.

2.2 Technical Data

We collect data about your device and browsing behaviour, such as:

IP address.
Browser type and version.
Operating system.
Device type.
Time and duration of your visit.
Cookies and similar tracking technologies.

3. Legal Basis for Processing Data

Under GDPR, we process your data based on the following lawful grounds:

Consent: When you subscribe to newsletters or agree to marketing communications.
Contract: To process transactions and deliver services you have purchased or requested.
Legal Obligation: To comply with laws, tax regulations, or respond to legal requests.
Legitimate Interest: For website functionality, customer support, and business improvements, unless overridden by your rights.

4. How We Use Your Data

We process your data for the following purposes:

4.1 Service Delivery

To process payments and deliver purchased services or products.
To create and manage your account.

4.2 Communication

To respond to your inquiries and support requests.
To send order confirmations and updates.

4.3 Marketing

To send promotional emails and newsletters (only with your explicit consent).
To personalise content and recommendations.
You may withdraw consent for marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

4.4 Analytics and Improvements

To analyse website traffic and improve our services.
To monitor technical performance and troubleshoot issues.

5. Data Retention

We retain your personal data only as long as necessary for:

The purposes for which it was collected.
Compliance with legal, tax, and regulatory obligations.
Once your data is no longer needed, it will be securely deleted or anonymised.

6. Sharing Your Data

We do not sell your personal data. However, we may share it in the following circumstances:

6.1 With Service Providers

We share your data with third-party service providers to:

Process payments securely.
Deliver orders and manage shipping.
Provide website hosting, email communication, and analytics.

6.2 Legal Obligations

We may disclose your data if required by law or in response to valid legal processes.

6.3 Business Transfers

If Quint-Essential Creations SCP undergoes a business transfer, such as a merger or acquisition, your data may be shared with the new owner.

7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Binding Corporate Rules.
Standard Contractual Clauses.
Transfer to countries deemed adequate by the European Commission.

8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

8.1 Right to Access: Request a copy of the data we hold about you.

8.2 Right to Rectification: Correct inaccuracies or incomplete data.

8.3 Right to Erasure (Right to Be Forgotten): Request deletion of your data where no overriding legal obligations exist.

8.4 Right to Restrict Processing: Request limited use of your data in certain situations.

8.5 Right to Data Portability: Receive your data in a portable format to transfer to another provider.

8.6 Right to Object: Object to data processing based on legitimate interests or direct marketing.

8.7 Right to Withdraw Consent: Withdraw consent for data processing where consent was the lawful basis.

To exercise your rights, please contact us at info@thedramaemporium.com. We will respond to your request within 30 days, as required by law.

9. Data Security

We implement robust security measures to protect your personal data, including:

Encryption (e.g., SSL) for data transmission.

Regular system updates and vulnerability testing.

Secure servers with restricted access.

Despite our efforts, no system is 100% secure. You use our services at your own risk.

10. Cookies and Tracking

We use cookies to improve your browsing experience.

10.1 Types of Cookies

Essential Cookies: Required for website functionality.

Analytics Cookies: Help us understand user behaviour.

Marketing Cookies: Deliver personalised advertisements.

10.2 Managing Cookies

You can manage cookie preferences in your browser settings. Disabling cookies may affect functionality.

By continuing to use our site, you consent to our use of cookies. Visit our Cookies Policy for further information on the cookies we use.

11. Complaints

If you believe we have not complied with GDPR or handled your data appropriately, you have the right to lodge a complaint with the relevant supervisory authority:

11.1 For the EU (General Data Protection Regulation)

You have the right to file a complaint with the Data Protection Authority in your country. You can contact the European Data Protection Supervisor (EDPS) for guidance:

European Data Protection Supervisor (EDPS)

Website: https://edps.europa.eu

11.2 For the UK

You can lodge a complaint with the Information Commissioner’s Office (ICO):

ICO

Website: https://ico.org.uk

12. Updates to This Privacy Policy

We may update this policy to reflect changes in our data practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Quint-Essential Creations SCP
Trading as The Drama Teaching Emporium

Email: info@thedramaemporium.com

Phone: +34 691 36 42 00

Address: Carrer Termes 17, 08870 Sitges, Barcelona, Spain.